Technical Support

Why go it alone? Join our squad! Allow us to deliver exceptional technical support, solving everything from simple to complex issues, ensuring your customers seamlessly enjoy your solutions.

Quick, Expandable Solutions

Count on our worldwide presence, technical framework, and flexible partnership models to create a technical support team that stays nimble and responsive to your business needs.

Structured, Developed Support

Our Warriors are skilled in various technologies and swiftly grasp the intricacies of your products. With us, rest assured your customers are in capable hands.

Technical support benefits

Don’t let headache of managing headcount. Our talent pool is brimming with technical expertise—get in touch today and connect with talent perfectly suited to meet your needs.

Achieve Lasting Growth Overnight

Boost your team's efficiency and transform dissatisfied customers into devoted supporters. Our Warriors will minimize support issues, allowing your business to thrive.

Remote Access & Control

Offer quick remote assistance to any device: Server, Remote Control, Desktop or Mobile Device. Anywhere Anytime

Enhance Your Customer Experiences

Create smarter and more meaningful interactions by linking experiential data throughout the customer journey.

Still have questions?

We are here to answer your questions and get to work helping you help your customers.

Is outsourcing really more cost-effective?

We’ve successfully delivered cost-efficient solutions for numerous clients spanning various industries, including eCommerce, Banking/Fintech, SaaS, Healthcare, and beyond. Compared to the hefty investment needed for building and maintaining in-house CX teams, outsourcing to us offers proven savings. Beyond just cost, outsourcing takes the burden off your shoulders by handling time-consuming tasks like hiring, onboarding, training, QA, and innovative reporting capabilities, thereby reducing overhead for you.

Brand-safe customer success is a priority. How would you provide that?

We understand that one of the common worries about outsourcing is whether external teams will meet the expected standards. Our dedicated Warriors consistently leave customers enamored with our clients’ businesses. Rest assured, no agent engages with your customers until we’re confident in their thorough understanding of your company. This involves comprehensive pre-placement training covering both soft skills and hard skills. Our goal is for you to experience no distinction between your Ninjas and internal teams when collaborating with us.

How can Nortec Warriors help my company keep on scaling?

Our customer success services focus on helping your business grow in a sustainable way. We take care of hiring and support, so you can use your important resources for other things. Take advantage of this by using your new capacity for developing products or services. While you focus on gaining a competitive edge, our Warriors will create great experiences for your customers. It all works together smoothly

What’s your full range of customer success services?

Our customer success solutions are versatile and can be used in many situations. If you ever need them, they’re available 24/7 and can communicate in over 10 languages! To explore how they can benefit you, chat with one of our friendly Business Development Executives – it only takes 2 minutes to start building your team. As a sneak peek, here are a few areas we can assist with:

– General customer service

– Inbound sales/order entry

– Billing support

– Healthcare and Insurance

– And more!