Professional Services

Hire an extension of your team to handle the backlog of tasks critical to your business. Bring your backlog to the forefront, with a team of Ninjas that have the expertise needed to help keep your business running 24/7/365.

Navigate You Smoothly

Onboard an extension of your team to tackle the essential backlog of tasks crucial for your business. Elevate your backlog to the forefront with a team of Warriors possessing the expertise to ensure your business runs smoothly 24/7/365.

Shift Your Focus to Generating Revenue

Nortec is here to enhance your current team by addressing the gaps in your workforce for everyday professional service tasks. Whether it’s accounting and payroll or IT services and administration, we’ve got you covered.

Professional Service Benefits

Our Warriors are here to grant you the freedom to run your business at peak efficiency. Partnering with us allows you to unlock resources, expand capacity, and fast-track your growth.

Efficient Workforce Powerhouses

Our Warriors excel at managing workforce planning, scheduling, and live coordination of your diverse in-house and outsourced teams, ensuring seamless management continuity. Leveraging advanced technology and experienced leadership, we contribute to enhancing overall productivity and steering progress towards your business goals.

Trusted Technophiles

You want a team as passionate and knowledgeable about technology as your own in-house IT experts. We can help build an extension of your technological expertise with application services capabilities, infrastructure solutioning, consultancy and security assistance.

Financial Wizardry

Create more financial flow across all elements of accounting and bookkeeping in your business. We can become an extension of your accounts payable and receivables teams to ensure your focus isn’t on financial follow-up. We can provide fractional accountants or on-demand, scalable support for your accounting personnel. Never worry about your overflow again!

Still have questions?

We are here to answer your questions and get to work helping you help your customers.

Is outsourcing really more cost-effective?

We’ve successfully delivered cost-efficient solutions for numerous clients spanning various industries, including eCommerce, Banking/Fintech, SaaS, Healthcare, and beyond. Compared to the hefty investment needed for building and maintaining in-house CX teams, outsourcing to us offers proven savings. Beyond just cost, outsourcing takes the burden off your shoulders by handling time-consuming tasks like hiring, onboarding, training, QA, and innovative reporting capabilities, thereby reducing overhead for you.

Brand-safe customer success is a priority. How would you provide that?

We understand that one of the common worries about outsourcing is whether external teams will meet the expected standards. Our dedicated Warriors consistently leave customers enamored with our clients’ businesses. Rest assured, no agent engages with your customers until we’re confident in their thorough understanding of your company. This involves comprehensive pre-placement training covering both soft skills and hard skills. Our goal is for you to experience no distinction between your Ninjas and internal teams when collaborating with us.

How can Nortec Warriors help my company keep on scaling?

Our customer success services focus on helping your business grow in a sustainable way. We take care of hiring and support, so you can use your important resources for other things. Take advantage of this by using your new capacity for developing products or services. While you focus on gaining a competitive edge, our Warriors will create great experiences for your customers. It all works together smoothly

What’s your full range of customer success services?

Our customer success solutions are versatile and can be used in many situations. If you ever need them, they’re available 24/7 and can communicate in over 10 languages! To explore how they can benefit you, chat with one of our friendly Business Development Executives – it only takes 2 minutes to start building your team. As a sneak peek, here are a few areas we can assist with:

– General customer service

– Inbound sales/order entry

– Billing support

– Healthcare and Insurance

– And more!