eCommerce customer service outsourcing

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Nurture growth without sacrificing CX

 

Accelerating growth doesn’t have to mean cutting corners with your CX. You can maintain high quality standards without breaking the bank. Ninjas can provide omnichannel customer service, map out customer intent for support interactions, and anticipate needs based on feedback.

 

The right talent for your support goals

With SupportNinja, you’ll find capacity again. Free up resources and simplify scaling with access to global, hand-picked talent for eCommerce customer support outsourcing. Your account-exclusive Ninjas will become experts in your world. Prevent the backlog and peak hours or peak season issues with the right team.

 

eCommerce customer service outsourcing benefits

Our Ninjas are incredible people, doing incredible work — 24/7. Your bespoke team will help your customers with website navigation, order fulfillment questions, refunds, and any other type of inquiry they might have.

 

Customer delight, not damage control

Product recommendations from friends and family carry more weight than marketing ever will. We help companies just like yours to raise their CSAT and turn customers into brand advocates.

The superpower behind business growth

It’s no small feat to keep your eCommerce company scaling upwards. Having to safeguard customer journeys at the same time doesn’t allow you to fully focus on your long-term strategies. We’ll ensure you don’t have to worry about support.

Simple, streamlined order management

One of our eCommerce clients faced delays in addressing inquiries and transaction requests, affecting customer loyalty. Ninjas streamlined their workflow with a cloud-based CRM solution, improving CSAT by 23% in 30 days.

Still have questions?

We are here to answer your questions and get to work helping you help your customers.

We have proven cost efficiency savings for hundreds of clients, across niches such as eCommerce, Banking/Fintech, SaaS, Healthcare, and more. Building and sustaining long-term in-house CX teams often involve two to three times the investment you’d spend outsourcing to us. Outsourcing can also eliminates time-consuming work like hiring, onboarding, training, QA, and innovative reporting capabilities while eliminating overhead for you.

We know that a prevalent concern when considering outsourcing is that external personnel won’t perform to the expected level. Our Ninjas regularly make customers fall in love with our clients’ businesses. No agent will ever interact with one of your customers before we’re certain that they’re knowledgeable about the company. This includes extensive pre-placement training in both soft skills and hard skills. When you work with us, we want you to no see no difference between your Ninjas and your internal teams.

All of our customer success services are designed around promoting sustainable business growth. Because we’ll handle recruitment and providing support, crucial company resources are going to be freed up for you. You can then leverage that new capacity by repurposing key elements to product or service development. And while you work on getting new competitive advantages, your Ninjas will foster memorable customer experiences. Everything goes hand in hand.

Our customer success solutions can be applied to a very wide range of scenarios. All of them are available 24/7 if needed, and in 10+ languages! They are best discussed with one of our friendly and helpful Business Development Executives (it takes just 2 minutes to start building your team). However, as an idea, here are a few areas we can help with:

– General customer service

– Inbound sales/order entry

– Billing support

– Travel assistance

– Healthcare and Insurance

– And more!

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Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.
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