Outsourcing made simple.

Be as hands-on or hands-off as you’d like.

Pick your

Create your team using talent that has been pre-approved by us

How it's different

Leave it
to us

Enjoy a team that we find and manage just for you.

How it's different

Get set up in 5 easy steps

Choose your preferred style.
Let us make managing your team easy for you.
Take the pressure off your internal team. We’ll find the right people to handle the rest.

Our technology

Secure support at every step

We have the right tools and systems in place to assist your
customers at every step of their journey.


Find out the issues that require solutions and the essential qualities needed for your support team.


Enable potential customers to move forward with the right information at the right moment.

Order Management

Make sure your customers have a smooth experience after their purchase with our logistics management expertise.

Service Delivery

Avoid leaving your customer’s questions unanswered or burdening your team. Your Nortec Warriors team is here to manage all customer service communication.

Renewal Management

Receive the assistance needed to retain and engage with your customers, enhancing their lifetime value.


We’ll assist your customers in becoming enthusiastic supporters, excited to share their positive experiences.


Empower your team to continually improve the customer experience with detailed analytics, enterprise applications, and integrations.

Client-facing technology

Provide a seamless customer experience with data-informed improvements, advanced contact centers, and intentional content management processes.

Flexible solutions,
customized to your needs


SupportNinja has state-of-the art centers in the following locations in the U.S. and the Philippines. It also has vast talent networks and leadership presence in EMEA, with flagship operations in Romania, as well as talent based across other continents.

U.S. Headquarters:
3008 Taylor St,
Dallas, TX 75226

Philippine Offices:
The Hideout, 3F Northwalk Clark, M.A. Roxas Highway, Clark Freeport Zone, Pampanga 2023

The Sanctum, 114F North Tower 1, SM City North EDSA, Quezon City, Metro Manila 1100

16F Two/NEO, 3rd Avenue corner 28th Street, Bonifacio Global City, Taguig City, Metro Manila 1634

Before hiring your warriors, we send you some documents to make sure everyone is on the same page about the kind of talent you need. After candidates pass our initial screening based on background, qualities, skills, etc., we put selected candidates through various written and verbal tests to ensure we choose only the best. Following that, we conduct another interview to make sure they’re a good fit all around.

Quality Over Quantity:
When building a customer support team, we believe in tailoring our approach to fit the unique needs of each client in the Warriors family.

It takes about 2-4 weeks to find your team through the recruitment process. Once we discover the perfect Warriors, they undergo 2-4 weeks of training. By the end of their training, they are handling live tickets under the guidance of our excellent trainers. Training continues, so our Warriors are always learning and improving every day.

No need to worry about extra costs you didn’t know about, like setup fees. The setup is completely free!


Start building your Warrior team

Design a customized outsourcing solution designed to offer you exceptional ease and complete peace of mind. Consider it done – we’ve got your back!