SaaS Customer Support Outsourcing

Help customers make the most of your SaaS solution with ease. Our deft Ninjas solve for scale on-demand while letting your business stay lean. Finally focus on product development and growth; we’ll look after your CSAT, AHT, FRT, and overall CX.

Access a wider world of tech talent

Go international – no passport required! Our global outsourcing model comes packed with 10+ languages, follow-the-sun coverage, and backlog-busting superpowers.

Customer-first SaaS support services

Your customers’ journeys are front and center for us. We know how to support them at every step of the way: from product consideration, to platform onboarding, to any tech or subscription/pay-per-use difficulty. Let’s squad up and create customer delight together.

SaaS customer support outsourcing benefits

Outsourcing support helps safeguard what you’ve already built. You get to focus on maximizing strategic value creation, while we handle your frontlines.

Cost-efficiency and quality

Sourcing, interviewing, onboarding, and retaining staff is no small feat. Outsourcing SaaS support services relieves you of that burden, providing you with hassle-free, on-demand, affordable talent.

Passionate technophiles, 24/7

Ninjas become an extension of your internal teams. Their passion for tech, AI and ML empowers them to quickly become subject matter experts, delivering single-account support around the clock.

Instant access to growth expertise

We handle customer support for several SaaS companies, enabling them to keep growing cost-effectively. With us, you get a partner that wants to see you succeed.

Still have questions?

We are here to answer your questions and get to work helping you help your customers.

We have proven cost efficiency savings for hundreds of clients, across niches such as eCommerce, Banking/Fintech, SaaS, Healthcare, and more. Building and sustaining long-term in-house CX teams often involve two to three times the investment you’d spend outsourcing to us. Outsourcing can also eliminates time-consuming work like hiring, onboarding, training, QA, and innovative reporting capabilities while eliminating overhead for you.

We know that a prevalent concern when considering outsourcing is that external personnel won’t perform to the expected level. Our Ninjas regularly make customers fall in love with our clients’ businesses. No agent will ever interact with one of your customers before we’re certain that they’re knowledgeable about the company. This includes extensive pre-placement training in both soft skills and hard skills. When you work with us, we want you to no see no difference between your Ninjas and your internal teams.

All of our customer success services are designed around promoting sustainable business growth. Because we’ll handle recruitment and providing support, crucial company resources are going to be freed up for you. You can then leverage that new capacity by repurposing key elements to product or service development. And while you work on getting new competitive advantages, your Ninjas will foster memorable customer experiences. Everything goes hand in hand.

Our customer success solutions can be applied to a very wide range of scenarios. All of them are available 24/7 if needed, and in 10+ languages! They are best discussed with one of our friendly and helpful Business Development Executives (it takes just 2 minutes to start building your team). However, as an idea, here are a few areas we can help with:

– General customer service

– Inbound sales/order entry

– Billing support

– Travel assistance

– Healthcare and Insurance

– And more!

Start building your dream team

Design a custom outsourcing solution that enables you to enjoy ease and ultimate peace of mind. We’ve got you.