The Parature self-service solution combines a custom-branded, mobile-responsive support portal with a searchable knowledge base, support ticketing, and other multichannel contact options, such as live chat, to deliver real-time answers, increase customer satisfaction, and deflect a high volume of frequently asked questions on a lower cost.
- Multichannel customer service
Today’s customers are spending more time than ever before online and on their mobile devices, so organizations must make a concerted effort to be everywhere their customers are, providing multichannel customer service and faster response times on each channel. Parature allows your organization to provide customer service across more channels without having to add more staff.
Social Media is changing the game for customer service—not only in engagement but also in response times, capturing customer feedback, gaining knowledge of real-time support issues, and achieving a 360-degree view of the customer.